eClerx Services Limited (ECLERX.BO)

eClerx Services Limited engages in the provision of business process management, automation, and analytics services in Australia, Canada, Germany, India, Italy, Netherlands, Philippines, France, Singapore, Thailand, the United Kingdom, and the United States. The company offers customer experience program implementation solutions for business process optimization and customer interaction monitoring; field technical operations services for avoidable truck roll, dispatch services, connected homes, return merchandise authorization, and revenue assurance; omnichannel customer support services; and advanced and digital analytics, and enterprise business intelligence solutions. It also provides operations support, technology solutions, data analytics and reporting, customer experience, and consulting services; and data management, analytics and insights, digital marketing operations, and creative services. In addition, the company offers derivative trade support, cash securities operations, regulatory compliance and data, document management, and analytics solutions. Further, It provides technology products, including Roboworx, a robotic process automation solution; Q-Clips application, a customizable, online, SaaS-based repository of customer interactions used to train agents to provide customer experiences; AI-powered chatbots; workforce manager tool which offers various solutions designed to provide end-to-end and lifecycle tracking of work orders, equipment, invoicing, payroll, warehouse management, and KPIs; and quality assurance testing with webassure. The company serves financial services, cable and telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech industries. eClerx Services Limited was incorporated in 2000 and is based in Mumbai, India.